In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Please provide the following details in the ticket for fast support :
- Purchase order ID of the product . e.g (100011610).
- Link of the page where you are getting the problem.
- FTP & SSH details of the site (Please verify at your end first either it is functioning properly or not).
- Admin login details for Magento Store.
Please read the below points very carefully :
- While working on the tickets, it may take sometime to resolve the issue. Meanwhile we request you to be patient and once the issue gets resolved we will get back to you.
- Please add a single ticket for each issue. Several tickets for the same issue might cause delay in response.
- During the free Support period of 30-days (from the date of your purchase), we can only answer your Technical details and assist you for the issue reported by you by checking it at your server. But for resolving the issues at your server directly, you need to purchase our Paid Support services.
- Support will be available through our help-desk ticket system only (user need to send us the complete login details like ftp and platform admin login details to fix the issue we dont use screen-share or skype screen-share / skype call / voice call or phone to fix the issues ).
- Support time is valid between 10-7pm IST (Monday-friday).
- Support fee will not include any extra customization or changes of the extension or module.
- Also Installation is not included in Support Period, for Installation related issues you have to purchase the Installation separately.
For any technical support, please click button to create ticket
Give us your valuable feedback to improve this extension, we will surely consider your feedback in the next release version of the extension.